How do I contact Customer Service?

Our Customer Service representatives are available Monday thru Friday 11 am to 7 pm EST. Please contact us if you have any questions about our site or any concerns with your order.

How is my order shipped?

West49.com offers FLAT RATE DHL ground shipping within Canada. P.O Boxes and extreme rural addresses will be shipped via Canada Post. Please allow 3-10 business days to receive your order.

Do you ship to addresses outside of Canada?

We are sorry, at this time we do not ship outside of Canada.

Do you ship to PO boxes?

Yes, we ship to PO Boxes, however to do so you must select Canada Post as your shipping choice.

How long will it be before I receive my order?

For standard shipping, you should receive your order within 3-10 business days. Please allow additional time for shipments to rural addresses.

What forms of payment do you accept?

We currently accept Visa and MasterCard for all orders.

Can I use my all access pass on my purchase to earn/redeem All Access dollars?

If you are a registered All Access Pass member you can login with your email and password to place your order, your all access pass will be updated with your purchase. You can also redeem your All Access dollars on your web purchase if you are registered.

Not a registered All Access Pass Member but you have a card? Create an account or register your card today!

Is it safe to use my credit card on your site?

Shopping at West49.com is safe. Our site is protected by SSL encryption technology and VeriSign.

When will my credit card be charged?

Your credit card will be charged at the time your order is placed. Your order will ship as soon as it is available. Please note that the charge to your credit card can take anywhere from 3-5 business days for to appear on your statement even though you are being charged immediately.

What is the status of my order?

Your order status will be available 24 hours after your order has been placed, by simply logging-in and clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.

Do you do back orders?

West49.com does not back order, but you can check back regularly as our inventory is updated daily.

***UNAVAILABLE ITEMS***

At West49.com, we strive to make ordering online as simple and customer friendly as possible. However, from time to time, items may become unavailable between the time your order is placed and when it is processed. If this happens to your order we will refund you the amount of the unavailable product to reflect the removal of that item from your order. The rest of your order will ship as planned.

Do you offer gift cards?

Yes, at West49.com we offer gift cards in specific denominations over $25 up to $250 and these can be purchased both online and in-store. Currently gift cards can only be redeemed in-store.

*** ALL Gift Card purchases are final sale and are NOT included in our return policy***

I want to return my West49.com purchase! What do I do?

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund (minus shipping charges paid – both ways).

You can return your purchase up to 15 days from the original purchase date. Products must be in the condition they were received and in the original packaging.

You may also return any product that is NOT marked “WEB EXCLUSIVE” to any West 49 store – see our store locator for a full list of retail locations.

CLICK HERE for a step-by-step instructions and further details on our return process.

*** ALL Gift Card purchases are final sale and are NOT included in this return policy***