Frequently Asked Questions

Questions About Online Ordering

  • Please call 1-800-669-1258 and press 2 or email Our online shopping representatives are available Monday through Friday 9am to 5pm EST. If you wish to contact West 49 for another reason please view our contact us page.

  • offers UPS ground shipping within Canada for $7.95. If you are shipping to a P.O Box or an extreme rural addresses, your order will be shipped via Canada Post. Please allow 10-15 business days to receive your order.

  • We are sorry, at this time we do not ship outside of Canada.

  • Yes, we ship to PO Boxes via Canada Post.

  • You should receive your order within 10-15 business days. Please allow additional time for shipments to rural addresses.

  • We currently accept Visa, MasterCard, PayPal and Interac Online for all orders.

  • YES!! Shopping at is safe. Our site is protected by SSL encryption technology and is Norton Secured powered by Verisign.

  • Your credit card will be charged at the time your order is placed. Your order will ship as soon as it is available. Please note that the charge to your credit card can take anywhere from 3-5 business days to appear on your statement even though you are being charged immediately.

  • Your order status will be available 24 business hours after your order has been placed, by simply logging-in and clicking on the “My Account” link at the top of every page of our site. From there, you will be able to view information about your order.

  • does not back order, but you can check back regularly as our inventory is updated daily.


    At, we strive to make ordering online as simple and customer friendly as possible. However, from time to time, items may become unavailable between the time your order is placed and when it is processed. If this happens to your order we will refund you the amount of the unavailable product to reflect the removal of that item from your order. The rest of your order will ship as planned.

  • Yes, at we offer gift cards in specific denominations from $25 up to $250. These can be purchased both online and in-store.

    *** ALL Gift Card purchases are final sale and are NOT included in our return policy***

  • If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund (minus shipping charges paid both ways). Please visit our online return page for step-by-step instructions and further details on our return process.

    You can return your purchase up to 15 days from the original purchase date. Products must be in the condition they were received and in the original packaging.

    You may also return any product to any West 49 store. Please see our store locator for a full list of retail locations.

  • Due to increased volume on sale item purchases, sale items are subject to availability. If an item you have ordered is unavailable, you will be refunded for it.

Questions About All Access Pass and Gift Cards

  • We've added a Gift Card balance lookup feature on our website to make it easy for you to see what's on your card. Just visit our gift cards page, scroll down to the Gift Card Balance Lookup block, and enter your card information!

  • We can definitely replace your registered lost/stolen all access pass. Please send the following info to

    1. All Access pass # or phone number that it was registered to
    2. Full Mailing address (Street, Apartment number, City, Province, Postal Code)
  • We can replace that with a card that does have one, if you send the following information to

    1. Original gift card number
    2. Full Mailing address (Street, Apartment number, City, Province, Postal Code)